November 06, 2009

The financial industry is at a turning point globally. The recent credit crisis has called for a major overhaul in financial practices, and it has been recognised that customers need to be better informed about the financial situation they are in, or getting themselves into. Such technologies as the Internet and mobile phones have revolutionised the availability of information on a global scale.

By embracing this, the financial industry can speed up the much-needed changes customers and compliance bodies are calling for.In our opinion, the financial industry is all about human behaviour related to money. And while the credit crisis has done little for the industry’s image, it has highlighted intrinsic problems regarding the relationship between the customer and the financial institution.